FAQs: Global Trading System Platform
Q: How many versions of the Global Trading System Platform are available?
A:
FX Solutions' Global Trading System currently offers three trading platforms in the UK: GTS Pro, GTS Web, and FX AccuCharts. Our fourth trading platform, GTS Mobile, will be available soon to FX Solutions' UK traders.
Q: Do I need a different user name and password for each type of platform?
A:
No, the same user name and password will work on any of the GTS platforms.
Q: What operating systems are supported by the GTS Pro platform?
A:
Microsoft Windows 2000, Microsoft Windows XP, and Microsoft Windows Vista.
Please note that when installing the GTS Pro trading software on a Windows 2000 platform, users should update their Internet Explorer browser to 5.01 or higher.
Q: What are the system requirements for the GTS Pro platform?
A:
CPU: Pentium II 300 Mhz (Recommended: 1 GHZ or higher) Memory: 256MB RAM (Recommended: 512MB RAM) Screen Resolution: 1024 x 768 pixels (Recommended: 1280 x 1024) Internet: 56 kbps (Recommended: DSL or Cable Modem)
Q: Will the GTS Pro platform work on the Macintosh operating system?
A:
With the exception of GTS Web, FX Solutions' GTS Pro will only run on a Mac with Windows emulation. On an Intel Mac, use Parallels or Boot Camp. On a Power PC Mac, use Virtual PC 7 or above.
Although GTS Pro will work on Apple computers as described above, it does not run on the Macintosh operating system itself. When running Mac OS X, please use the GTS Web platform.
Q: How do I download the GTS Pro platform?
Q: How do I log in to the GTS Pro Platform?
A:
To log in to the GTS Pro platform, double-click the "GTS Pro" icon on your desktop. Then choose whether you wish to log in to the Practice or Live account, enter your User Name and Password, and click "Log On".
Q: What operating systems are supported by FX AccuCharts?
A:
Microsoft Windows 2000, XP, and Vista.
Q: What are the system requirements for FX AccuCharts?
A:
CPU: 1 GHZ or higher
Memory: 512MB RAM
Screen Resolution: 1024x768 pixels (Recommended: 1280x1024)
Internet: 56 kbps (Recommended: DSL or Cable Modem)
Q: Will FX AccuCharts work on my Apple computer?
A:
Only with Windows emulation. On an Intel Mac, use Parallels or Boot Camp. On a Power PC Mac, use Virtual PC 7 or above.
Although FX AccuCharts will work on Apple computers as described above, it does not run on the Macintosh operating system itself. When running Mac OS X, please use the GTS Web platform.
If you experience difficulty installing or running FX AccuCharts on an Apple computer, please try to reproduce the issue on a Windows computer. If the problem persists, please contact FX Solutions' technical support.
Q: How do I download FX AccuCharts?
Q: Can I run FX AccuCharts with the GTS Pro platforms?
A:
Yes, you can run FX AccuCharts with GTS Pro.
Q: Can I run FX AccuCharts independently from GTS Pro?
A:
After the first launch of FX AccuCharts through the GTS Pro menu, you may then run FX AccuCharts independently from GTS Pro by double-clicking the FX AccuCharts icon. However, to trade from the charts and view your positions on charts, you must run FX AccuCharts and GTS Pro simultaneously.
Q: What is the Instrument Calculator?
A:
The Instrument Calculator enables you to see, in real time, the margin required to place or maintain trades at every available system leverage for Forex and CFDs. The Instrument Calculator shows the result, in dollar terms, of a "one pip" move in the price of each currency pair over the range of lot sizes offered by FX Solutions. You can also enter your own trade size. This calculator is located along the top of your GTS Pro and Web platforms under Trading Tools.
Q: How do I implement the Manage Alert Feature?
A:
GTS Pro and GTS Web can send a text message (SMS) to your cell phone, or via email, upon the execution of your order, or to notify you when a price level you have designated has been reached. This messaging will occur automatically once you have set alerts on your orders or for a specific price level. You do not have to be logged on to the GTS platform to receive alerts. If you wish to receive alerts on your cell phone, you must be subscribed to your provider's text messaging service. The addressing format will be similar to an email format. EXAMPLE: 2013452210@mobile.att.net. Please check with your cell phone company for the SMS format.
Note: If you are using a cell phone outside the United States, you must have a cell phone that accepts email to receive alerts. Then you can create an alert to be received via your email address which you can then view from your cell phone. Each method (cell phone and email) will allow a maximum of 5 messages.
Q: How do I create a Call Level Alert?
A:
1. Click on the Currency Pair desired
2. Go to Order Selection
3. Select Call Level Alert
4. Set your BID or ASK Target Price
Note: Must be 10 pips below the current Bid or 10 pips above the current Ask price.
5. Enter your SMS cell phone number or email address.
6. Click Submit
Please see our video tutorial on the subject of Alerts for an illustrated example: http://www.fxsol.co.uk/learning-tools/tutorials/gts-pro.asp
Q: How do I manage alerts?
A:
Note: This applies only if you have an existing Entry, Stop or Limit Order.
1. Go to the Pending Orders section
2. Click on the existing Entry order, Stop or Limit Order
3. Click Alert
4. Enter your email address.
5. Save
Please see our video tutorial on the subject of Alerts for an illustrated example.
Q: How do I calculate P/L (Profit Loss)?
A:
Please use the Pip Calculator located on the GTS platform.
The formula to calculate P/L is as follows:
For Non-USD based Currency Pairs (GBP/USD, EUR/USD, AUD/USD):
P/L = (Opening Rate - Closing Rate) x Lot Size x Number of Lots
For USD-based Currency Pairs (USD/JPY, USD/CHF, USD/CAD):
P/L = (Opening Rate - Closing Rate) / Closing Rate x Lot Size x Number of Lots
For EUR/GBP:
P/L = (Opening Rate - Closing Rate) x Lot Size x Number of Lots x GBP/USD
For EUR/CHF, EUR/JPY:
P/L = (Opening Rate - Closing Rate) x Lot Size x Number of Lots / USD/CHF
For GBP/JPY
P/L = (Opening Rate - Closing Rate) x Lot Size x Number of Lots / USD/JPY
For EUR/JPY:
P/L = (Opening Rate - Closing Rate) x Lot Size x Number of Lots / USD/JPY
For more Trading Examples, visit Learning & Tools.
Q: What types of orders are available on the GTS Platform?
A:
Entry Order: An order used to enter a trade once a currency pair hits a pre-determined
price level.
Entry Limit Order: An order initiating an open position to sell as the market rises, or buy as the market falls. The client believes the market will reverse direction at the level of the order.
a. Buy Entry Limit: An order to buy at a price below the current market.
b. Sell Entry Limit: An order to sell at a price above the current market.
Entry Stop Order: An order initiating an open position to sell as the market falls, or buy as the market rises. The client believes prices will continue to move in the same direction as the previous momentum after hitting the order level.
a. Buy Entry Stop: An order to buy at a price above the current market.
b. Sell Entry Stop: An order to sell at a price below the current market.
Limit Order: An order tied to a specific position for the purpose of locking in the gains from that position; a limit order placed on a buy position is an order to sell, while a limit order placed on a sell position is an order to buy. All limit orders remain in effect until the position is liquidated or cancelled by the client.
Market Order: An order to buy or sell which is to be filled immediately at the prevailing
currency price.
Stop-Loss Order: An order linked to a specific position to close that position and prevent additional losses. A stop-loss order will be executed when the displayed price on GTS touches the order price. The executed price will be the order price or in the case of a fast market the order will be executed at the next displayed price. When a stop-loss order is placed on a buy position it is an order to sell that position, while a stop-loss order on a sell position is an order to buy that position. All stop-loss orders remain in effect until the position is liquidated or cancelled by the client.